Frequently Asked Questions About Senior Home Care

We're a local care connection service serving Phoenix and Peoria. We're not a home care agency ourselves—we connect families with vetted, licensed senior care providers in their area. Think of us as your guide to finding trustworthy local caregivers without the stress of endless searching.

You pay the home care agency directly for the services they provide. Our matching service is free for families—there are no hidden fees or charges from us. You only pay the care provider you choose to hire.

Many families speak with a care provider within 24 hours of contacting us, and care often begins within 48-72 hours. For urgent situations (hospital discharge, family emergency), same-day or next-day consultations are frequently available.

We serve Phoenix, Peoria, Glendale, Surprise, Goodyear, and surrounding West Valley communities. If you're unsure whether we cover your specific area, just call us at (928) 538-9508 and we'll let you know immediately.

Costs vary based on the type and level of care needed. Companion care typically ranges from $25-35 per hour. Personal care is usually $28-40 per hour. Live-in care averages $250-400 per day. The care provider will give you exact pricing during your free consultation based on your loved one's specific needs.

Medicare typically covers skilled home health services (nursing, physical therapy) but not non-medical personal care or companion services. However, long-term care insurance, veteran's benefits (VA Aid & Attendance), or Medicaid waiver programs may provide coverage. Our partner agencies can help you explore payment options.

Yes. The VA Aid & Attendance benefit can help eligible veterans and surviving spouses pay for in-home care. Many of our partner providers accept VA benefits and can assist with the application process.

Most care providers require a minimum of 3-4 hours per visit, though this varies. You can schedule care as little as a few hours a week or as much as 24/7 live-in support depending on your loved one's needs.

Yes. All care providers in our network conduct thorough background checks including criminal history, employment verification, and reference checks. They also carry liability insurance and maintain required state licenses.

Yes. Consistency is important for building trust and comfort. You'll have a primary caregiver with a trained backup available if your regular caregiver is sick or on vacation.

Compatibility matters, and not every match is perfect on the first try. If the caregiver isn't a good fit, simply contact the care provider and they'll work with you to find a different caregiver whose personality and experience better match your loved one's needs. There's no penalty for requesting a change.

Many are. If your loved one has Alzheimer's or dementia, let us know when you contact us. We'll connect you specifically with providers whose caregivers have dementia-specific training and experience.

Professional care agencies have backup systems to ensure reliability. If your regular caregiver is unable to work, the agency provides a replacement so care is never interrupted. They also track attendance and communicate proactively about any schedule changes.

All caregivers are trained in emergency response protocols. If a medical emergency occurs, they'll call 911 immediately, contact family members, and provide any necessary assistance until help arrives. Your care plan will include emergency contacts and medical information.

Yes. Many families use cameras, tracking apps, or regular check-ins. Care providers also offer daily or weekly updates on your loved one's condition, activities, and any concerns. Transparency and communication are essential.

Resistance is very common, especially when seniors fear losing independence. Experienced caregivers know how to build trust gradually—often starting as a "helper" or "friend" rather than a formal caregiver. Introducing care slowly (a few hours a week) and emphasizing what the caregiver will help with (rather than what your loved one "can't do") often helps.

Companion care focuses on social engagement and light assistance—conversation, meal prep, housekeeping, errands, medication reminders. Personal care includes hands-on help with bathing, dressing, toileting, grooming, and mobility. Many seniors start with companion care and add personal care services as needs increase.

Most companion and personal care providers do not offer skilled nursing (wound care, injections, etc.). However, if your loved one needs skilled medical services, we can connect you with home health agencies that employ licensed nurses and therapists.

Yes. Respite care is one of our most common requests. Whether you need a few hours, a weekend, or two weeks off, we can arrange temporary care so you can rest, travel, or handle other responsibilities without worry.